Refund policy

At Eben & Ink, our mission is to provide you with tools that help you stay focused on God’s presence throughout your busy day. We want your Eben Tag or Ink Journal to be a reliable "landmark" in your life. If something isn't right, we want to help you get back on track.

1. Defective or Technical Issues (90-Day Guarantee)

We stand by the quality of our 3D-printed tools and NFC technology. If your device fails to launch your devotional or capture your "witness" due to a hardware or software defect within 90 days of purchase, we’ve got your back.

Troubleshooting First: Because our tools are tech-enabled, sometimes a simple "reset" is all they need. Before a return is processed, our team will walk you through a few troubleshooting steps. This may include downloading a specific mobile app to help reprogram or "wake up" the NFC chip in your device.
Resolution: If we can’t get it working remotely, we will provide instructions for a return. Once received, we will either send a replacement or issue a full refund.

2. Buyer’s Remorse (15-Day Window)

We get it—sometimes a tool just doesn’t fit your current rhythm. You have 15 days from the date of delivery to change your mind.

Condition: To be eligible for a "change of heart" return, the item must be in the same condition you received it—unaltered, unused, and in its original packaging. * Exclusions: We cannot accept returns on items that have been customized, physically modified, or heavily used.

3. The Return Process

To keep things moving smoothly, please follow these steps:

Get in Touch: Email us at hello@ebenandink.com with your order number and the reason for the return. All returns must be pre-approved.
Ship It Back: Once approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we can’t guarantee that we will receive your returned item.
Inspection & Completion: Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will then process your refund (to your original payment method) or ship out your replacement.

Note: We must have the physical product back in our hands before a refund or replacement can be issued.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

5. Non-Returnable Items

Certain types of items cannot be returned, like "seconds" (items sold at a discount due to minor cosmetic 3D-printing flaws) or digital gift cards. Please get in touch if you have questions or concerns about your specific item.